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10 Must-Ask Automotive Repair Questions

Auto Repair Help

While you can do some preliminary research about a shop and its technicians using outside sources (like friends, family, BBB, etc.), there’s really no replacement for visiting a shop and seeing how it works first hand. Stopping by in person, prior to needing repairs is proactive and smart. Ask the Service Manager or owner the following set of questions — his answers will help you gauge whether you have found a group of honest, competent technicians or if you should hop back in the car and make a speedy getaway.

Before You Bring Them Your Business, Ask ...1. Is this facility a member of the Automotive Service Association (ASA)?
2. How many technicians work here and are any ASE-Certified?
3. What other forms of training have your technicians had?
4. Does your shop specialize in any makes of cars or repairs?
5. Do you charge an inspection fee?


Before You Authorize Any Repairs, Ask ...1. What would you do if it were your car?
2. What type of parts do you carry?
3. Can I get a detailed breakdown of the services to be performed?
4. Do you offer a courtesy or rental car?
5. What’s your payment policy and do you offer service guarantees?










The Better Business Bureau in Your Area Can Help You…

• Check out a business or charity
• Find a BBB accredited business
• File a complaint
• File a lemon law auto warranty complaint through the BBB Auto Line®

For more detailed information, go tous.bbb.org or consult your local phone directory for the Better Business Bureau nearest you.

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