Glad to hear they are fixing it for you!! Congrats

 

Technically, GM will tell you the cluster is not service-able. So even though all of us know it's a $5 part and a small task with a soldiering iron, shops don't pay mechanics to be electronics guys (and that is probably a task GM does not want to spend the ink printing in a shop book).

BUT, all I see is a happy customer and a shop that did what they should have done. That is good customer service. Make you happy and they are hopefully earning good word of mouth from you and POSSIBLY a repeat customer

 

Im happy. Its a bit far to bother being a repeat customer when i have dealers local. Besides i. Won't be buying a car for a long time

 

Finally got to catch up on the thread. Super that they are fixing it, I didn't think they would. Congrats and hope this is the only problem you run into for miles and miles.

 

I didn't think they would either but im glad they are. And yes hopefully many problem free miles to come

 

check into a site called .my airbag .com they work on instrument clusters.

 

This is the first I seen this thread Keane. Glad you got if covered under warranty.

 

Sorry i know this is a old thread but does anyone know what size stepper motor i need for a 01 monte carlo 3.4 the tach does not work..

 

If 1 stepper motor is bad it would probably be advantageous to replace them all while you have the dash apart. You can purchase 'kits' that contain the stepper motors and bulbs fairly reasonable on FeePay:

6 GM Speedometer Instrument Gauge Cluster Repair Kit Stepper Motors 10 Bulbs | eBay