WTH....Air freshener ate my mirror!!
#11
Wow thats crazy!
Heres a trick I learned from working at a used car lot years ago....
I wondered why some vehicles I was moveing around on the lot
smelled like chocolate....
I found milkyway bars under the seats! with the package just torn open enuff for the scent to seepout....
No wonder im a chocoholic!
Heres a trick I learned from working at a used car lot years ago....
I wondered why some vehicles I was moveing around on the lot
smelled like chocolate....
I found milkyway bars under the seats! with the package just torn open enuff for the scent to seepout....
No wonder im a chocoholic!
#12
I've NEVER heard of this happening, but if I were to guess, a chemical in the air freshener is embedded in the string (part of being packaged with it) and had a reaction. OR the plastic housing of the mirror became tacky from heat of being in the sun and it appears like the string ate the housing when really the housing caused the problem (food for thought).
If I were you, I would NOT buy a new mirror. If the product truly did what you claimed, you need to do the following:
- Take DETAILED pics, showing the string got embedded in the plastic (actually still being in the plastic helps the authenticity of the claim).
- Next, get yourself a new air freshener of the same type or detailed pics of it so you have a record of EXACTLY what disclaimers were on it.
- Write the manufacturer a complaint letter. The key element in the letter is even though you are angry, be polite (don't insult the company, don't make threats, don't use slang or inappropriate language).
The key to being successful with a complaint letter to any company is to be polite, clearly state what product you bought, what happened/what was wrong, what you feel the company owes you (and be realistic about it, in this case a replacement mirror is what you are looking for), how the company may contact you and it's always good to end with a simple "Thank you for your time. I hope to hear back from you or a representative from your company by (state a date about 30 days from when you well send the letter)". Include copies of pics regarding the damage and even the packaging (that does not notate anything beyond possible discoloration). I typically sent complaint letters to the CEO of a company (because normal customer service ended in NO service).
By giving them a date you expect to hear back, if you DON'T get a response (and I've never had this happen), you send a follow up (and if you have to send a follow up, include a copy of your original letter, as a little reminder). Also, by NOT making threats and politely stating what makes you a happy customer again, allows them an opportunity to not feel your a raving nut and a chance to hopefully end a dispute with ease.
Good luck and do share pics. This would definitely be a "hot topic" for anyone looking to use that air freshener.
If I were you, I would NOT buy a new mirror. If the product truly did what you claimed, you need to do the following:
- Take DETAILED pics, showing the string got embedded in the plastic (actually still being in the plastic helps the authenticity of the claim).
- Next, get yourself a new air freshener of the same type or detailed pics of it so you have a record of EXACTLY what disclaimers were on it.
- Write the manufacturer a complaint letter. The key element in the letter is even though you are angry, be polite (don't insult the company, don't make threats, don't use slang or inappropriate language).
The key to being successful with a complaint letter to any company is to be polite, clearly state what product you bought, what happened/what was wrong, what you feel the company owes you (and be realistic about it, in this case a replacement mirror is what you are looking for), how the company may contact you and it's always good to end with a simple "Thank you for your time. I hope to hear back from you or a representative from your company by (state a date about 30 days from when you well send the letter)". Include copies of pics regarding the damage and even the packaging (that does not notate anything beyond possible discoloration). I typically sent complaint letters to the CEO of a company (because normal customer service ended in NO service).
By giving them a date you expect to hear back, if you DON'T get a response (and I've never had this happen), you send a follow up (and if you have to send a follow up, include a copy of your original letter, as a little reminder). Also, by NOT making threats and politely stating what makes you a happy customer again, allows them an opportunity to not feel your a raving nut and a chance to hopefully end a dispute with ease.
Good luck and do share pics. This would definitely be a "hot topic" for anyone looking to use that air freshener.
This is really good advice, especially considering it comes from a guy who calls him self "The_Maniac"!!!!!!!!!!!!!!!!!!
#13
Now that is something I believe the manufacturer would like to be made aware of. Would make me sit back and re-evaluate my product and correct this so it would not continue to happen or they could see a severe decline in sales and an increase in claims. I like Maniac's well thought out approach yet I would ALSO come across with the idea your wanting to help them by providing information that will improve their product and prevent further damage and claims. They might look at your claim in a more positive light. I would for sure want a new mirror too! Yuck!!
#14
Join Date: Apr 2010
Location: Mentor, Ohio
Posts: 12,236
Just goes to show, I'm not all crazy lol
#15
Well I got an email back from the company. The woman was very nice and said in order to start a claim for the damages she would need the following:
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· A picture of how the product was installed in the vehicle
· Picture(s) of the damage
· The name and mailing address of the registered owner
· Make, Model and Year of the vehicle
· A copy of the insurance card or registration showing the VIN of the vehicle (for proof of ownership only)
· A photo of the actual VIN that is placed on the vehicle
· The store where the air freshener was purchased
So I guess I will provide them with it and see what happens.
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· A picture of how the product was installed in the vehicle
· Picture(s) of the damage
· The name and mailing address of the registered owner
· Make, Model and Year of the vehicle
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· A photo of the actual VIN that is placed on the vehicle
· The store where the air freshener was purchased
So I guess I will provide them with it and see what happens.
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#16
Join Date: Apr 2010
Location: Mentor, Ohio
Posts: 12,236
That sounds like good progress. I find some of the items they want a little odd, such as your insurance card.... But it may just be CYA. It helps validate you still own the car and such.
It's a start.
It's a start.
#19
Wow thats crazy!
Heres a trick I learned from working at a used car lot years ago....
I wondered why some vehicles I was moveing around on the lot
smelled like chocolate....
I found milkyway bars under the seats! with the package just torn open enuff for the scent to seepout....
No wonder im a chocoholic!
Heres a trick I learned from working at a used car lot years ago....
I wondered why some vehicles I was moveing around on the lot
smelled like chocolate....
I found milkyway bars under the seats! with the package just torn open enuff for the scent to seepout....
No wonder im a chocoholic!
#20
The same thing happened to me, right after I bought the car (there's a thread here somewhere about it). I also like good smells around me at all times, so I hung a Yankee Candle car air freshener on my air vent and it ate into the plastic on the front of the dashboard. I couldn't remove the marks and ended up covering them with black vinyl pin striping tape. I wish now I'd written to the company - please keep us updated if you hear anything more from them.