The personal touch....
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The personal touch....
Since more people are noticing the "impersonalness" of businesses ... why aren't companies LISTENING and DOING something in response to what consumers seem to be saying they want? I know some are ... but, for the most part, the accountability and attention to detail is lacking in companies/businesses across the board, so it seems....
I know I've seen (and heard) plenty of people talk about how businesses have lost the personal touch, particularly on message boards when people rant about a bad experience they had with a company. It's good to know, though, that others are noticing this, as illustrated by this January article in our local paper:
http://www.suburbanchicagonews.com/c...MAN_S1.article
That article was written because of replies the writer received after this article:
http://www.suburbanchicagonews.com/c...MAN_S1.article
It seems so simple; yet, in this economy, it's hard for companies to invest time, hours, and funds in going "back to the basics". Odd that the simple, basic things appear to be costly to companies. Irony rocks.
Cort | 35swm | "Mr Monte Carlo"."Mr Road Trip" | pig valve.pacemaker ...RT 66 drive = Sept '09
WRMNshowcase.legos.HO.models.MCs.RTs.CHD = http://www.chevyasylum.com/cort
"Yeah, we got problems here in the land of the free" ... Barbara Mandrell ... 'In Times Like These'
I know I've seen (and heard) plenty of people talk about how businesses have lost the personal touch, particularly on message boards when people rant about a bad experience they had with a company. It's good to know, though, that others are noticing this, as illustrated by this January article in our local paper:
http://www.suburbanchicagonews.com/c...MAN_S1.article
That article was written because of replies the writer received after this article:
http://www.suburbanchicagonews.com/c...MAN_S1.article
It seems so simple; yet, in this economy, it's hard for companies to invest time, hours, and funds in going "back to the basics". Odd that the simple, basic things appear to be costly to companies. Irony rocks.
Cort | 35swm | "Mr Monte Carlo"."Mr Road Trip" | pig valve.pacemaker ...RT 66 drive = Sept '09
WRMNshowcase.legos.HO.models.MCs.RTs.CHD = http://www.chevyasylum.com/cort
"Yeah, we got problems here in the land of the free" ... Barbara Mandrell ... 'In Times Like These'
Joined: Feb 2008
Posts: 1,290
RE: The personal touch....
i thought this one was going thread was going to be about something completely different than that. but any how this i see being very true. it seems as others are going outof buisness they dont care as much cus they are getting the customers anyhow. i see this in best buy a bit. it used to be there was a person asking if you needed anything but now they say welcome to best buy and thats it.
another place thats doing this seems to be BP (on randall) they used to talk to me cus im in there alot but now i dont get a word except how much im paying.
another place thats doing this seems to be BP (on randall) they used to talk to me cus im in there alot but now i dont get a word except how much im paying.
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RE: The personal touch....
ORIGINAL: inssanity21
another place thats doing this seems to be BP (on randall) they used to talk to me cus im in there alot but now i dont get a word except how much im paying.
another place thats doing this seems to be BP (on randall) they used to talk to me cus im in there alot but now i dont get a word except how much im paying.
I used to go to a certain gas station in Elgin ... great people, always chatted up the customer, etc. But, the owners sold it many years ago ... and it isn't the same ... less customer service, etc. So, I usually just go to different gas stations each time I need gas....
Cort | 35swm | "Mr Monte Carlo"."Mr Road Trip" | pig valve.pacemaker ...W Grill meal = 02/28/09
WRMNshowcase.legos.HO.models.MCs.RTs.CHD = http://www.chevyasylum.com/cort
"I think I'd like to watch it burn" ... Wallflowers ... 'One Headlight'
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