Never again... Jet Performance
#21
10-07-2009, 09:47 PM
Here is my email to them as well.
To Whom it May Concern,
I was just getting ready to put together an order for parts. The order was for parts on both my 2004 Monte Carlo and my 90 Chevy Suburban 1500. I have ordered parts from you before and had great service. The current order was going to be for 475.50. Unfortunately do to a customer service issue you are having I am going to take my order to summit racing. See I belong to an auto forum and have been following along on the plight of a customer who ordered a Jet Chip from you that damaged his vehicle. You and the manufacture are claiming that he damaged it putting it in place, when it is obvious it came from the factory damaged. So your lack of customer service and unwillingness to refund a $250.00 part has cost you an initial order of 457.50 plus any future orders I may have made. Currently I have spent 1100.00 on parts for my cars this year and plan to spend much more in the future. I hope that you rethink the decisions you make and will now submit my order to summit racing.
Good Day,
Todd Barrett
541-@@@-@@@@
To Whom it May Concern,
I was just getting ready to put together an order for parts. The order was for parts on both my 2004 Monte Carlo and my 90 Chevy Suburban 1500. I have ordered parts from you before and had great service. The current order was going to be for 475.50. Unfortunately do to a customer service issue you are having I am going to take my order to summit racing. See I belong to an auto forum and have been following along on the plight of a customer who ordered a Jet Chip from you that damaged his vehicle. You and the manufacture are claiming that he damaged it putting it in place, when it is obvious it came from the factory damaged. So your lack of customer service and unwillingness to refund a $250.00 part has cost you an initial order of 457.50 plus any future orders I may have made. Currently I have spent 1100.00 on parts for my cars this year and plan to spend much more in the future. I hope that you rethink the decisions you make and will now submit my order to summit racing.
Good Day,
Todd Barrett
541-@@@-@@@@
Last edited by Teacher; 10-07-2009 at 10:14 PM.
#22
10-07-2009, 09:53 PM
Join Date: Apr 2009
Location: Pittsburgh, PA
Posts: 11,978
ps: hmmm what you say to someone who cuts you off in traffic?? maybe not, just say thank you and do business else where, kill em with kindness!!
#23
10-08-2009, 12:11 AM
Join Date: May 2009
Location: San Jose, CA
Posts: 8,464
WOW, Autoanything responded to my e-mail...
Dear Michael,
Thank you for your return. We have issued a credit to your Discover account in the amount of $253.47. This credit should be posted to your account within 5 to 7 business days (weekends and holidays are not considered business days) and should appear on your next billing statement.
Though we always endeavor to provide the best possible experience for our customers, we are sorry that your order was not to your satisfaction and apologize if we caused you any inconvenience. We will make every effort to see that you are entirely satisfied the next time you visit AutoAnything. Please let us know if we may be of service to you in any way.
If you have any questions, concerns, or suggestions you can contact us at (800) 874-8888 - Monday thru Friday from 6 AM - 5 PM (PST).
Regards,
Lori Eisele
Customer Service Specialist
I am amazed, I WILL purchase from them again now. They must have really read my e-mail, and took it to management! Now this is a good company!
JET PERFORMANCE on the other hand I WILL NEVER purchase from again. They SUCK!
Thank you for your return. We have issued a credit to your Discover account in the amount of $253.47. This credit should be posted to your account within 5 to 7 business days (weekends and holidays are not considered business days) and should appear on your next billing statement.
Though we always endeavor to provide the best possible experience for our customers, we are sorry that your order was not to your satisfaction and apologize if we caused you any inconvenience. We will make every effort to see that you are entirely satisfied the next time you visit AutoAnything. Please let us know if we may be of service to you in any way.
If you have any questions, concerns, or suggestions you can contact us at (800) 874-8888 - Monday thru Friday from 6 AM - 5 PM (PST).
Regards,
Lori Eisele
Customer Service Specialist
I am amazed, I WILL purchase from them again now. They must have really read my e-mail, and took it to management! Now this is a good company!
JET PERFORMANCE on the other hand I WILL NEVER purchase from again. They SUCK!
#27
10-08-2009, 12:02 PM
Join Date: May 2009
Location: San Jose, CA
Posts: 8,464
Here is my email to them as well.
To Whom it May Concern,
I was just getting ready to put together an order for parts. The order was for parts on both my 2004 Monte Carlo and my 90 Chevy Suburban 1500. I have ordered parts from you before and had great service. The current order was going to be for 475.50. Unfortunately do to a customer service issue you are having I am going to take my order to summit racing. See I belong to an auto forum and have been following along on the plight of a customer who ordered a Jet Chip from you that damaged his vehicle. You and the manufacture are claiming that he damaged it putting it in place, when it is obvious it came from the factory damaged. So your lack of customer service and unwillingness to refund a $250.00 part has cost you an initial order of 457.50 plus any future orders I may have made. Currently I have spent 1100.00 on parts for my cars this year and plan to spend much more in the future. I hope that you rethink the decisions you make and will now submit my order to summit racing.
Good Day,
Todd Barrett
541-@@@-@@@@
To Whom it May Concern,
I was just getting ready to put together an order for parts. The order was for parts on both my 2004 Monte Carlo and my 90 Chevy Suburban 1500. I have ordered parts from you before and had great service. The current order was going to be for 475.50. Unfortunately do to a customer service issue you are having I am going to take my order to summit racing. See I belong to an auto forum and have been following along on the plight of a customer who ordered a Jet Chip from you that damaged his vehicle. You and the manufacture are claiming that he damaged it putting it in place, when it is obvious it came from the factory damaged. So your lack of customer service and unwillingness to refund a $250.00 part has cost you an initial order of 457.50 plus any future orders I may have made. Currently I have spent 1100.00 on parts for my cars this year and plan to spend much more in the future. I hope that you rethink the decisions you make and will now submit my order to summit racing.
Good Day,
Todd Barrett
541-@@@-@@@@
Its obvious that had I not e-mailed them back, and told them how unhappy I was that I would not have been issued the credit at all, because they flat out said they were not going to. Yet LATE yesterday I got the response saying I was going to be credited the full amount of the chip. So obviously someone in upper management read my e-mail, and I'm thinking read Todd's e-mail too, and realized I was not joking when I said I would post on automotive forums. The combination of e-mails must have been enough to make them say, this is not worth the $253.XX we are refusing to refund!
So anyway, heads up to anyone that may encounter a problem similar to mine in the future (in any industry) it is worth the time to write the company explaining yourself, and tell them exactly how you will be handling their lack of support on your end. It may not always work, but this case proves that it might!
Again, Todd, I really appreciate your help in writting this email to autoanything! Thank you!
#28
10-08-2009, 09:29 PM
Michael this is the response I got.
Mr. Barrett, I apologize for any miscommunication you may have read on the forums. I am fully aware of the customer you are referring to and though I cannot go into detail as far as what has taken place, I can assure you that the customer you referenced has been taken care of and refunded.
Whether that customer chooses to post the final resolution or not, is up to him.
I hope you reconsider using Auto Anything in the future as we would like to earn your business and many others on the forum.
Thank you.
I emailed them back letting them know that you had spoken highly of their resolution and that I would put them back on my good company list and spread the word.
Mr. Barrett, I apologize for any miscommunication you may have read on the forums. I am fully aware of the customer you are referring to and though I cannot go into detail as far as what has taken place, I can assure you that the customer you referenced has been taken care of and refunded.
Whether that customer chooses to post the final resolution or not, is up to him.
I hope you reconsider using Auto Anything in the future as we would like to earn your business and many others on the forum.
Thank you.
I emailed them back letting them know that you had spoken highly of their resolution and that I would put them back on my good company list and spread the word.
#30
10-09-2009, 12:16 AM
Join Date: May 2009
Location: San Jose, CA
Posts: 8,464
Michael this is the response I got.
Mr. Barrett, I apologize for any miscommunication you may have read on the forums. I am fully aware of the customer you are referring to and though I cannot go into detail as far as what has taken place, I can assure you that the customer you referenced has been taken care of and refunded.
Whether that customer chooses to post the final resolution or not, is up to him.
I hope you reconsider using Auto Anything in the future as we would like to earn your business and many others on the forum.
Thank you.
I emailed them back letting them know that you had spoken highly of their resolution and that I would put them back on my good company list and spread the word.
Mr. Barrett, I apologize for any miscommunication you may have read on the forums. I am fully aware of the customer you are referring to and though I cannot go into detail as far as what has taken place, I can assure you that the customer you referenced has been taken care of and refunded.
Whether that customer chooses to post the final resolution or not, is up to him.
I hope you reconsider using Auto Anything in the future as we would like to earn your business and many others on the forum.
Thank you.
I emailed them back letting them know that you had spoken highly of their resolution and that I would put them back on my good company list and spread the word.