I'm HEATED right now...
#1
06-18-2009, 10:54 PM
Join Date: May 2009
Location: San Jose, CA
Posts: 8,464
I'm HEATED right now...
Sooooooooooooo I just got my CAI FINALLY after 5 weeks of waiting...I was super excited to install it FINALLY after waiting so F***ing long! (excuse my language, I am just to pissed to write any different) Well, I opened the box, and thought WTF, where is the coupler that it was supposed to come with??? SURPRISE MPD, Inc. strikes again...he didnt include it like he was supposed to! So guess what I have a really nice CAI that I can't install....wow i'm so happy I got it! NOT! 
So I e-mailed the guy Eric at MPD...below is all of or e-mails to each other...was I not clear I had the V6? Did I not stress that I needed the coupler? Did he not tell me "don't worry, it comes complete???" I am so mad right now I swear this guy is lucky I don't live within driving distance of his shop.
So do you think I was overly rude in my e-mail to him? Be honest...I literally wrote it about 2 min after opening the box, and believe me, its not even close to what I wanted to say...Below are all our e-mails!
Sorry for ranting, but I just had to tell someone! And incase you havent already got the hint, I DON NOT RECOMMEND ANYTHING COMING FROM MPD, INC!!!!!
Hi Eric,
Well, I just received my cold air box today, and to my disappointment, it is not complete the way you said it would be...I specified that I had the V6, and you told me it required a coupler. I also asked if the coupler was included in the price for the CAI. If you reference the e-mail trail below, you will see that I specifically said I had a V6, and needed the coupler. You will also see that you told me the coupler was included in the price, and not to worry it would come complete. So my question is, why didn't my order include the coupler? What am I supposed to do without the coupler? Don't I need it in order to install the CAI in my V6 Monte Carlo? Please let me know whats going on, and what I am supposed to do.
Thanks,
Michael
--- On Wed, 5/20/09, MPD, Inc. Eric Peters <mpd1@iendeavor.com> wrote:
From: MPD, Inc. Eric Peters <mpd1@iendeavor.com>
Subject: Re: Intake box
To: "Michael
Date: Wednesday, May 20, 2009, 1:21 AM
Hi Michael,
Got it and it should be at your door in a week or so. Dont worry, it
comes complete.
Eric Peters
President/Mpd, Inc.
www.mpd1.com
mpd1@iendeavor.com
765-386-MPD1
219-548-2673
> Hi Eric,
>
> I ordered the airbox for my 06 Monte Carlo 3.5L V6 on Saturday
> 5/16/09........Payment was sent via PayPal, and I just wanted to verify
> that you did get the payment. I also just wanted to let you know that the
> order was in fact mine, so that any neccessary things that need to be
> included for the V6 are.
>
> Thank you,
> Michael
>
> --- On Sat, 5/16/09, MPD, Inc. Eric Peters <mpd1@iendeavor.com> wrote:
>
>
> From: MPD, Inc. Eric Peters <mpd1@iendeavor.com>
> Subject: Re: Intake box
> To: "Michael
> Date: Saturday, May 16, 2009, 1:39 AM
>
>
> Hi Michael,
> Yes the coupler and the plexi window is included for the 285.00 It
> should add 12.00 for shipping when you check out. Thank you.
>
> Eric Peters
> President/Mpd, Inc.
> www.mpd1.com
> mpd1@iendeavor.com
> 765-386-MPD1
> 219-548-2673
>> Hi Eric,
>>
>> Thanks for the reply...So just to make sure, the coupler that is
>> required for the V6 is included in the price for the box correct? And if
>> I
>> order the box from your website, I will get the neccessary couple, along
>> with the plexi window for the $285.00....
>>
>> Thanks,
>> Michael
>>
>> --- On Mon, 5/11/09, MPD, Inc. Eric Peters <mpd1@iendeavor.com> wrote:
>>
>>
>> From: MPD, Inc. Eric Peters <mpd1@iendeavor.com>
>> Subject: Re: Intake box
>> To: "Michael
>> Date: Monday, May 11, 2009, 12:37 PM
>>
>>
>> Hi Michael,
>> Yes it will fit the V6 and is also offered in the non-ram air version
>> with a plexi window. Should have a 10 to 12 hp gain on a V6. Has about
>> 20
>> hp with a V8. The non ram air version has a silicon coupler to replace
>> the rubber tube. Thank you.
>>
>> Eric Peters
>> President/Mpd, Inc.
>> www.mpd1.com
>> mpd1@iendeavor.com
>> 765-386-MPD1
>> 219-548-2673
>>> Hi,
>>>
>>> I was just looking at your intake box online...Will it fit the
>>> 3.5L
>>> V6? Can it be used without the ram air hood? I want to keep my stock
>>> hood,
>>> but am looking for cold air induction...Does just the box and filter
>>> have
>>> any horsepower benefits? Would it hook up directly to my stock MAF/
>>> rubber
>>> tube assembly?
>>>
>>> Thanks for your help,
>>> Michael
>>>
>>>
>>>
>>
>>
>> --
>> Eric Peters
>> President/Mpd, Inc.
>> www.mpd1.com
>> mpd1@iendeavor.com
>> 765-386-MPD1
>> 219-548-2673
>>
>>
>>
>>
>>
>
>
> --
> Eric Peters
> President/Mpd, Inc.
> www.mpd1.com
> mpd1@iendeavor.com
> 765-386-MPD1
> 219-548-2673
>
>
>
>
>
--
Eric Peters
President/Mpd, Inc.
www.mpd1.com
mpd1@iendeavor.com
765-386-MPD1
219-548-2673
So I e-mailed the guy Eric at MPD...below is all of or e-mails to each other...was I not clear I had the V6? Did I not stress that I needed the coupler? Did he not tell me "don't worry, it comes complete???" I am so mad right now I swear this guy is lucky I don't live within driving distance of his shop.So do you think I was overly rude in my e-mail to him? Be honest...I literally wrote it about 2 min after opening the box, and believe me, its not even close to what I wanted to say...Below are all our e-mails!
Sorry for ranting, but I just had to tell someone! And incase you havent already got the hint, I DON NOT RECOMMEND ANYTHING COMING FROM MPD, INC!!!!!
Hi Eric,
Well, I just received my cold air box today, and to my disappointment, it is not complete the way you said it would be...I specified that I had the V6, and you told me it required a coupler. I also asked if the coupler was included in the price for the CAI. If you reference the e-mail trail below, you will see that I specifically said I had a V6, and needed the coupler. You will also see that you told me the coupler was included in the price, and not to worry it would come complete. So my question is, why didn't my order include the coupler? What am I supposed to do without the coupler? Don't I need it in order to install the CAI in my V6 Monte Carlo? Please let me know whats going on, and what I am supposed to do.
Thanks,
Michael
--- On Wed, 5/20/09, MPD, Inc. Eric Peters <mpd1@iendeavor.com> wrote:
From: MPD, Inc. Eric Peters <mpd1@iendeavor.com>
Subject: Re: Intake box
To: "Michael
Date: Wednesday, May 20, 2009, 1:21 AM
Hi Michael,
Got it and it should be at your door in a week or so. Dont worry, it
comes complete.
Eric Peters
President/Mpd, Inc.
www.mpd1.com
mpd1@iendeavor.com
765-386-MPD1
219-548-2673
> Hi Eric,
>
> I ordered the airbox for my 06 Monte Carlo 3.5L V6 on Saturday
> 5/16/09........Payment was sent via PayPal, and I just wanted to verify
> that you did get the payment. I also just wanted to let you know that the
> order was in fact mine, so that any neccessary things that need to be
> included for the V6 are.
>
> Thank you,
> Michael
>
> --- On Sat, 5/16/09, MPD, Inc. Eric Peters <mpd1@iendeavor.com> wrote:
>
>
> From: MPD, Inc. Eric Peters <mpd1@iendeavor.com>
> Subject: Re: Intake box
> To: "Michael
> Date: Saturday, May 16, 2009, 1:39 AM
>
>
> Hi Michael,
> Yes the coupler and the plexi window is included for the 285.00 It
> should add 12.00 for shipping when you check out. Thank you.
>
> Eric Peters
> President/Mpd, Inc.
> www.mpd1.com
> mpd1@iendeavor.com
> 765-386-MPD1
> 219-548-2673
>> Hi Eric,
>>
>> Thanks for the reply...So just to make sure, the coupler that is
>> required for the V6 is included in the price for the box correct? And if
>> I
>> order the box from your website, I will get the neccessary couple, along
>> with the plexi window for the $285.00....
>>
>> Thanks,
>> Michael
>>
>> --- On Mon, 5/11/09, MPD, Inc. Eric Peters <mpd1@iendeavor.com> wrote:
>>
>>
>> From: MPD, Inc. Eric Peters <mpd1@iendeavor.com>
>> Subject: Re: Intake box
>> To: "Michael
>> Date: Monday, May 11, 2009, 12:37 PM
>>
>>
>> Hi Michael,
>> Yes it will fit the V6 and is also offered in the non-ram air version
>> with a plexi window. Should have a 10 to 12 hp gain on a V6. Has about
>> 20
>> hp with a V8. The non ram air version has a silicon coupler to replace
>> the rubber tube. Thank you.
>>
>> Eric Peters
>> President/Mpd, Inc.
>> www.mpd1.com
>> mpd1@iendeavor.com
>> 765-386-MPD1
>> 219-548-2673
>>> Hi,
>>>
>>> I was just looking at your intake box online...Will it fit the
>>> 3.5L
>>> V6? Can it be used without the ram air hood? I want to keep my stock
>>> hood,
>>> but am looking for cold air induction...Does just the box and filter
>>> have
>>> any horsepower benefits? Would it hook up directly to my stock MAF/
>>> rubber
>>> tube assembly?
>>>
>>> Thanks for your help,
>>> Michael
>>>
>>>
>>>
>>
>>
>> --
>> Eric Peters
>> President/Mpd, Inc.
>> www.mpd1.com
>> mpd1@iendeavor.com
>> 765-386-MPD1
>> 219-548-2673
>>
>>
>>
>>
>>
>
>
> --
> Eric Peters
> President/Mpd, Inc.
> www.mpd1.com
> mpd1@iendeavor.com
> 765-386-MPD1
> 219-548-2673
>
>
>
>
>
--
Eric Peters
President/Mpd, Inc.
www.mpd1.com
mpd1@iendeavor.com
765-386-MPD1
219-548-2673
#2
06-19-2009, 07:25 AM
Join Date: Dec 2007
Location: Henderson, NV
Posts: 6,996
That totally sux man. This just proves my point that customer service has dead. From what i read, he specifically said that it was included. IF they dont make it right, i would be talking to lawyer.
#3
06-19-2009, 07:35 AM
...`Michael, I think your email was mild...I would call & talk the his supervisor/manager/owners. Maybe they don't realize the impact that our Monte Carlo Forum can have on their business ? ? Sure hope they resolve your problem & give you a credit/refund on your patience. Good Luck
#4
06-19-2009, 08:30 AM
Join Date: Sep 2008
Location: Southeast PA
Posts: 25,136
and I THOUGHT when I opened this thread you were going to talk about your new leather seats and get them heated... you know like a pun.
Sorry to hear about this, hope in the end all is made right. Never threaten, but always say what you want done when talking to the manager
Sorry to hear about this, hope in the end all is made right. Never threaten, but always say what you want done when talking to the manager
#6
06-19-2009, 11:08 AM
Join Date: May 2009
Location: San Jose, CA
Posts: 8,464
Just as an update to everyone...I just got an e-mail back from Eric, the president of MPD, he says that I can do the install without the coupler, and it works just fine. He claims that after our e-mails he lost his supplier for the coupler (and this is my problem why??? get me a damn coupler) (he probably lost his supplier because they cut him off because of his bad business ethics), so thats why he didnt give me one. But he says when the CAI is purchased with the ram air hood, it does not include the coupler anyway, and the factory rubber tube is used. He then said that if he gets a new supplier he will make sure I get my coupler if I still want it.
The thing that really sucks is he is the owner/ president, so there is no one else to complain to.
The thing that really sucks is he is the owner/ president, so there is no one else to complain to.
#7
06-19-2009, 11:08 AM
Join Date: May 2009
Location: San Jose, CA
Posts: 8,464
and I THOUGHT when I opened this thread you were going to talk about your new leather seats and get them heated... you know like a pun.
Sorry to hear about this, hope in the end all is made right. Never threaten, but always say what you want done when talking to the manager
Sorry to hear about this, hope in the end all is made right. Never threaten, but always say what you want done when talking to the manager
LOL...I wish! I get my car back tonight with the leather done!
#9
06-19-2009, 11:25 AM
Join Date: May 2009
Location: San Jose, CA
Posts: 8,464
#10
06-19-2009, 11:30 AM
BoyCott : (
`Michael, that a real bummer 4-Sure.I would demand my Money Back & also
file a complaint with the BBB
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