I got another one for ya.

"The customer is always right."

The person who coined this phrase didn't work in the casino industry. lol

I found this little cartoon on the web years ago.
Of course I don't really agree with it, but it was funny none the less.





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A friend fo mine works at Food Lion. He told me this story of a woman who came in asking for a very large jar of pickles. My friend stocks the store, and said "I do'nt think we have any". She said "Yeah you do, you had them last time Iwas here". He said "Well I don't think we've ever had anything like what you are talking about." She went on and and on for a minute about how she knew they did and wnated to know where they were. Finally he got mad and said "Well look, this used to be a Winn Dixie (it did), maybe you saw them then but we've never had them at Food Lion". She said "I know this used to be a Winn Dixie, I'm the one who sold this property to Food Lion, and you ahd them when you were Food Lion."

..... o.O

Another time whne I was working at McDonalds, somebody came through insisting that we give them a junior backing cheeseburger... well after we insisted that we didn't make one, but we could give them a double bacon cheeseburger, they said "No, I don't wnat that" and left

 

A taxidermist I know had an arguement with a customer. The guy calls about a bear, says his friend already got his back from him. The taxidermuist tells he hasn't finished any bear this year. Customer insists he did. Anyway after alot of other BS, the brings it over, then tells the taxidermist that he (the taxidermist) moved since his friend was there. He told him had not moved. The customer INSISTED that he did, he finally just said "o.k, fine I moved".
The customer had him confused with another taxidermist but was too stupid to realize it. Anyway, he has a new customer, but not sure I'd want that one if he's THAT dumb.


To answer the question, I didn't used to think so, but after running my own business for 15 years, YES -there are stupid questions.

 

DISAGREE!!!

My quote for the past 15 years - "there are no stupid questions... just stupid people who ask questions."

 

Try using this old line next time you are engaged in a disagreement with someone in retailing.

"Do you know that there are only two pages in the Bible of Customer Satisfaction ... Page One reads: 'The Customer is always right' ... that leaves Page Two. Do you know what's written on page two? Obviously not! So, let me tell you. Page two reads: 'Memorize page one'"!

I use that at Sears all the time when I bring-in my power equipment for Warranty service and they balk at doing the work under the extended warranty I don't let expire.

 

"The customer is always right," is probably the best marketing solan ever created. Especially when employed by a company that cares about its image, repetition, and the love & gratitude of their customers.

"Yes Sir, we should have thought about making that lamp pole shorter so that it fit into your car. I am sorry that you smashed it when you tried to close your trunk. Let me get you a new one and have one of my stock people put that in your trunk and tie it down for you."

That customer is so impressed with your customer service they are going to sing their praise to all that will hear. Will the company have to raise prices to cover for that loss, of course they will, and is that going to prevent you from using that company? It may, but after the first time you run into a company that is not going to cater to you, you will return gladly.

It is the same reason whyevery mechanic I know loved gettingtheir tools from Sears, because it was their "no questions asked -- lifetime," return policy on their Craftsman tools. I understand it has changed now, but for years people went out of their way to pay the higher prices at Sears to get that lifetime warranty.

 

I don't agree with that philosophy... although I actually did until I worked at McDonalds. We would have people swear their order was made wrong, that they said "no lettuce" when i am 99.9% sure they didn't ,and we wouldh ave to remake a burger, give an apple pie as a "we're sorry"...

 

That slogan was coined back when a business actually cared about it's image and pleasing the customer. Something that has all but died in this day of "Who gives a flying rat's @$$ if they come back or not."

You want to see real customer service in action get in an auto accident with someone who has insurance with progressive auto. I'm not trying to pick a fight here. Just my experience with them when one of their insured rear ended my car while awaiting the cops after I got hit hear-on. One of their CSR and even his supervisor screamed at my father and then me over the phone when I refused to accept their generous offer of my car was totaled and would NOT get repaired.

They wouldn't even repair damages done by one of their insured who hit another progressive insured's car parked on the street. A girl who worked with my g/f. Her '97 Pontiac was setting parked infront of her house one saturday night. A drunk driver came past (well he didn't actually pass her car) he lpowed into the back of it. This poor girl only had the car a few months like me. A progressive agent came to look the car over and notified her it would not get repaied. And like me no one offered to pay the loan off. They just wanted to junk the car and get rid of you.

 

Sorry to hear you had problems with progressive, RJ.. What did they expect you to just accept the damage and pay for it too? That's bullstuff!

Funny how Progressive has such a good reputation amongst their customer base, from motorcyclist (the ppl I talk to daily in a SALES / cust. svc environment.) to automotive customers insured w/them.

To be honest, that particular demographic includes myself. But honestly I complained once, and they dropped my rates a huge amount, even canceled the old and started new policy with no penalties/fees/fuss. Granted, I've never had an accident in the many years that I've been with them, and in those many years I've only earned one speeding ticket (under 10 over).

Taking my age into factor, honestly I have nothing but good to say about progressive, considering that my rates haven't risen since I sold my 95 beretta (first vehicle) when my driver was the 03, and lost the multi-car discount. The rates have steadily dropped, even though my cars have gotten more powerful/expensive.


I will also mention that I haven't ever had to deal with them on the receiving end either, so I have no experience on that end.