i thought the antenna on the back glass was for the upgraded alarm.

 

Thanks for all the info guys. I don't mind the look of the stick on antenna so that isn't a big problem for me. I just want my service to work and an antenna that doesn't look like it is about ready to snap in half lol. I will definitely report back after I get it done and let you know how it went.

 

Please do report back. I want it on my MC. I have had ONSTAR on my Silverado for years, and the past year and half on the Escalade, I like the service.

So, it's $18 for the upgrade at the dealer? That sounds really cheap! I'm gonna try to find time to call the dealer this week, but our local dealer is not to great.

Can I do it myself?

 

Its $18 + $199 for a years service of Onstar for a total of around $217. Did you use it enough to justify the expense?

Wayne

 

So far I have nothing new to report. I don't know if anyone else has experienced this but I have had a horrible time getting the dealerships to call me back. I have taken my car to two dealerships near where I live and it has been three months for one and a month for the other and I have not heard back from either of them. It is really starting to annoy me. I actually contacted GM directly and am waiting on them call me back. I really want to get my onstar upgraded but the fact the the dealerships won't call me back is discouraging.

 

I understand how the subscription works and costs, I have it on my Silverado and Escalade. I just need to know how much the upgrade costs. I'm gonna call the dealer today.

 

From what I understand, they won't just sell you the upgrade which what they told me was $15. You have to purchase the upgrade + a one year subscription to Onstar. That is how they make their money off of the upgrade.

Monteman2,
why don't you just go to the dealership and have them order the upgrade kit. When it comes in, they will call you to get it installed.

Wayne

 

I have taken the car to two separate dealers. Both have gotten the VIN number and various other information off the car. They wrote down my phone number and address and promised to call within a couple of days. Three months later for one and a month later for the other I am still waiting..........I am really starting to be annoyed at this point. I emailed GM and got a response from a customer care representative who told me to call them directly which I did. However I did not get any answer so I left a message and guess what....no call back! Sorry for the rant but I am discouraged at this point.

 

Wow, you must have some crappy chevy dealers there. That doesn't happen around here. They must not be making enough money off the upgrade to make it worth their while and they obviously don't value as a customer. I don't know if you have the option to go somewhere else or not.

Wayne

 

Yea the dealers around here are crappy but thankfully I have an update. I got a call from GM the other day and the lady was very nice and called the dealer for me and told them they had better make me an appointment. She actually let me talk to them while she monitored the call. I took my car in after work for the third time and they asked me for my information and then they said I was never put into there system which tells me they had no intention of ever doing the update for me. I was then put into the system and I had to fill out some paper work which I never had to do the first two times which again tells me they had no intention of doing it the first two times. So now I am in the system and have a receipt. They said the part would be in this coming week and they would call. So I am farther than I was before. I will report back after it is done and let everyone know how it went. It just really pisses me off that they had no intention of doing it the first two times. They just blew me off because they make no money off of upgrading onstar systems.