"Quality Control" GM rank #11 ?
Relatively few complain about Toyota
By Ben Rooney, staff reporter http://a323.yahoofs.com/ymg/autos_co...je0NCD0Cgs1sKa 2010 Toyota Corolla NEW YORK (CNNMoney.com) -- Despite a torrent of high-profile recalls that have tarnished Toyota's once stellar reputation, a study published Wednesday reveals that the automaker actually gets fewer customer complaints per car than the majority of its competitors. Edmunds.com reviewed more than 200,000 complaints filed with the National Highway Traffic Safety Administration (NHTSA) over the last decade and found that Toyota ranked 17th among the top 20 automakers in the overall number of complaints per vehicle sold. The results come amid a series of recalls totaling more than 8.1 million Toyotas worldwide, including 400,000 of the popular 2010 Prius hybrid for problems associated with sticking brake pedals, software glitches and faulty floormats. The study was based on the percentage of complaints each automaker received versus the total number of vehicles they sold in the United States between 2001 and 2010. MORE AT CNNMONEY.COM
Meanwhile, Toyota had 9.1% of all the complaints in the database. But the company was number 17 on the list because its sales made up 13.5% of the U.S. market. According to the study, Toyota had fewer complaints than its American rivals. Ford was number 10 on the list, while General Motors came in at number 11. The only automakers to receive fewer complaints than Toyota were Mercedes-Benz, Porsche and the Mercedes-made Smart Car. Among the other automakers that ranked high on the list were Suzuki and Isuzu, which came in at numbers 2 and 3 respectively. German automaker Volkswagen came in at number 4. The complaints lodged against Toyota ranged from minor problems with lighting to more serious issues such as sudden acceleration and difficulty steering. But the study did not rate the reported incidences for severity. Edmunds.com said that it found some unreliable reports in the database, including one complaint indicating that 99 people had died in one vehicle as a result of an accident. It also said that about 10% of the complaints appeared to be duplicates. Quality control: Not just Toyota's problem While the issues raised by Toyota's recent recalls shouldn't be overlooked, quality control concerns are apparent across the entire automobile industry, said Jeremy Anwyl, Edmunds.com chief executive. "A broader view shows that consumer complaints reflect an industry issue, not just a Toyota issue," said Anwyl. "It is no longer an option for car companies to dismiss consumer complaints, even if the event is difficult to replicate or diagnose." Some automakers assume that customer complaints are the result of driver error and not necessarily a reflection of design problems, said Jeannine Fallon, an Edmunds.com analyst. "It depends on the culture of the car company," she said. "But it's clear now that Toyota has not had very many conversations with NHTSA." Recent Articles Rival automakers expect to gain from Toyota's pain Honda adds 437,000 cars to global air bag recall Toyota recalls 437,000 Priuses, hybrids globally Best New Car Values 2010: Best Resale Value Toyota's once-golden resale value gets dented Best Car Deals: February 2010 |
Best New Car Values 2010: Best Resale Value is any late Model Chevrolet Monte Carlo :eek: LOL :D
By Kiplinger.com http://a323.yahoofs.com/ymg/autos_co...6MhpCDndsMe2FY 2010 Scion xB An important measure of a vehicle’s value -- and appeal -- is what it’s expected to be worth three and five years down the road. These figures, supplied by Kelley Blue Book, are the estimated price a dealer would pay if you traded in the vehicle, expressed as a percentage of original sticker price. To win best-resale plaudits, the model must first be selected as one of the top 25 vehicles in its category. Then we pick the vehicle with the highest three-year resale value. Among Kiplinger’s Best in Class and Best New winners are several Toyota models that have been recalled because of sticking gas pedals and/or floor mats that can trap the accelerator. In addition, the Toyota Prius, a Best Resale Value winner, has been cited for problems with its anti-lock brake system. Kelley Blue Book, which supplies our resale values, has not yet adjusted the three-year values we use as a factor in our rankings (although it has dropped values on used Toyotas by as much as 3%). Almost certainly there will be a dip in long-term values of new vehicles as the market reacts to the recalls. But Kiplinger believes that resale values on affected Toyotas will eventually rebound. MORE FROM KIPLINGER.COM
2010 Scion xB Sticker price: $16,420 (manual) Dealer cost: $15,632 New Car Blue Book Value: $16,420 Five-year service cost: $3,058 One-year insurance cost: $961 Resale value after three years: 60% -- five years: 42% City: 22 mpg -- Highway: 28 mpg The Scion xB’s rep as an edgy, hip vehicle that also offers scads of utility boosts its three-year resale value (and it doesn’t hurt that Scion is a Toyota nameplate). The xB offers a capacious 22 cubic feet of cargo space and optional features, such as touch-screen navigation and a DVD entertainment system. Best Resale Value: $20,000-$25,000 2010 Mini Cooper S Sticker price: $23,000 (manual) Dealer cost: $20,770 New Car Blue Book Value: NA Five-year service cost: $6,990 One-year insurance cost: $1,094 Resale value after three years: 68% -- five years: 47% City: 26 mpg -- Highway: 34 mpg With astronomical resale values -- the highest of any vehicle in Kiplinger’s listings -- the Mini Cooper S easily takes top honors in its category. Its 2.6-liter turbocharged engine makes acceleration effortless, but the Mini still sips gas politely. Best Resale Value: $25,000-$30,000 2010 Toyota Prius IV Sticker price: $26,950 Dealer cost: $25,140 New Car Blue Book Value: $26,950 Five-year service cost: $3,142 One-year insurance cost: $1,139 Resale value after three years: 61% -- five years: 44% City: 51 mpg -- Highway: 48 mpg Move up the trim levels of the third-generation Prius (which takes top honors in the $20,000 to $25,000 category as Best New Car) to the Prius IV and you get a premium audio system, Bluetooth phone connection and heated leather seats. Resale value after three years is 61%. Best Resale Value: $30,000-$45,000 2010 Audi A5 2.0T Quattro AWD Premium Sticker price: $36,825 (manual) Dealer cost: $34,305 New Car Blue Book Value: $36,825 Five-year service cost: $5,415 One-year insurance cost: $1,638 Resale value after three years: 63% -- five years: 43% City: 22 mpg -- Highway: 30 mpg This full-size coupe shares the fuel-thrifty, 2.0-liter turbocharged engine of the A4 and bests all the entry-luxury competitors on resale value by a couple of percentage points. Resale value is a stellar 63% after three years and 43% after five. A convertible version was added to the A5 lineup for 2010. Best Resale Value: Over $45,000 2010 Lexus LS 460 Sticker price: $65,555 Dealer cost: $58,438 New Car Blue Book Value: $65,555 Five-year service cost: $5,156 One-year insurance cost: $2,102 Resale value after three years: 59% -- five years: 39% City: 16 mpg -- Highway: 24 mpg A perennial favorite, the LS 460 is also Best in Class. High resale values are part of what gets it there; no other car in this class even comes close to the LS 460’s resale value of 59% after three years. Best Resale Value: Sports 2010 Chevrolet Camaro SS Sticker price: $31,595 (1SS manual) Dealer cost: $30,365 New Car Blue Book Value: $32,543 Five-year service cost: $3,900 One-year insurance cost: $1,225 Resale value after three years: 62% -- five years: 44% City: 16 mpg -- Highway: 24mpg Also capturing the nod for Best New Car, the highly anticipated Camaro SS features a growling V8 that puts out 426 horses and a retro design inside and out. Not surprisingly, this beast is expected to be in demand on the used market as well, with resale values of 62% after three years and 44% after five. Best Resale Value: Small Crossovers 2010 Honda CR-V EX AWD Sticker price: $25,805 Dealer cost: $24,058 New Car Blue Book Value: $25,805 Five-year service cost: $2,997 One-year insurance cost: $1,017 Resale value after three years: 64% -- five years: 45% City: 21 mpg -- Highway: 27 mpg On the resale front, Honda’s small crossover benefits from the brand’s reputation for reliability. Resale value on the top-of-the-line EX trim with all-wheel drive is 64% after three years. The CR-V EX also earns a win as Best in Class. Best Resale Value: Large and Midsize Crossovers Tie: 2010 BMW X5 35d AWD Sticker price: $52,025 Dealer cost: $47,930 New Car Blue Book Value: $52,025 Five-year service cost: $4,099 One-year insurance cost: $2,050 Resale value after three years: 64% -- five years: 42% City: 19 mpg -- Highway: 26 mpg The ultimate suburban status symbol got a clean diesel engine last year, making it all the more desirable. The X5 is on our top-ten list of fast-selling vehicles, and resale value on the diesel version is 64% after three years. It ties with BMW’s X6 35i. Best Resale Value: Large and Midsize Crossovers Tie: 2010 BMW X6 35i AWD Sticker price: $57,125 Dealer cost: $52,620 New Car Blue Book Value: $57,125 Five-year service cost: $3,605 One-year insurance cost: $2,069 Resale value after three years: 64% -- five years: 42% City: 15 mpg -- Highway: 21 mpg A new intro for BMW last year, the X6 is part SUV, part wagon, and all fun to drive. This unique four-seater ties sibling X5 35d for Best Resale, posting values of 64% after three years and 42% after five. Best Resale Value: Truck-based SUVs 2010 Jeep Wrangler Sport AWD Sticker price: $21,915 (manual) Dealer cost: $21,377 New Car Blue Book Value: $21,915 Five-year service cost: $3,975 One-year insurance cost: $1,090 Resale value after three years: 64% -- five years: 46% City: 15 mpg -- Highway: 19 mpg Jeep’s classic off-roading drop-top has several feathers in its cap -- low insurance costs, a friendly starting price and plenty of legroom for a small SUV. Resale values are pumped up by the Wrangler’s popularity and Jeep’s loyal buyer base. Best Resale Value: Minivans 2010 Honda Odyssey EX Sticker price: $30,615 Dealer cost: $27,808 New Car Blue Book Value: NA Five-year service cost: $3,601 One-year insurance cost: $1,002 Resale value after three years: 59% -- five years: 40% City: 16 mpg -- Highway: 23 mpg Honda reliability and five-star safety help boost the Odyssey's long-term value. Resale value after three years is 59% for the EX. The up-to-eight-passenger people mover also has scads of storage. Best Resale Value: Wagons 2010 Toyota Matrix S Sticker price: $20,400 (manual) Dealer cost: $18,729 New Car Blue Book Value: $20,400 Five-year service cost: $3,098 One-year insurance cost: $1,127 Resale value after three years: 62% -- five years: 44% City: 21 mpg -- Highway: 29 mpg Redesigned last year, Toyota’s wagon boasts an impressive mix of economy, utility and safety. Low annual fuel costs and an ergonomic instrument panel accompany a resale value of 62% after three years. |
As far as the Toyota thing goes... even the best slip up eventually. This applies to sports, politics (well, okay, I'll let you argue me down on this one), businesses.... and Toyota is now having their slip.
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:rolleyes:...Hi Cowboy `Duane,
I won't argue...., I think Toyota has built many reliable vehicles, and I look for the positives in their problems. I think it will make every auto company better, ie EveryOne will be searching/researching & looking for problems in their vehicles, & in the long run the results will be better built/designed safer vehicles for `all. "Quality is Job #1 not #2" :D Peace/Out |
As far as the Toyota thing goes... even the best slip up eventually. I will say that Toyota has done a great job overall with their quality- which I think is a great thing for the industry- it has pushed all automakers to strive for better quality (especially the domestic manufacturers who were behind the ball in the quality world). However, unfortunately a company making affordable, quality cars doesn't necessarily mean they make cars that are sporty and fun to drive- which is why they currently offer nothing that I would consider buying. I always thought it would be cool if they would release a new version of the Supra. However, I think they're in so deep with practicality and profitability that a small market performance car wouldn't make it through anymore. |
Turtle didnt like the findings of this report. How do i know?
We parked next to a Scion and i think Turtle kicked it with her huge 75 series tires. Left a nice dent. :D:D:D:D |
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